Concierge Security Officer - Reception

GardaWorld•Seattle, WA

1d•Onsite

About The Position

GardaWorld Security Services is looking for a reliable, customer-focused Reception Security Officer to serve as the first point of contact at our front desk. This role combines security responsibilities with front-facing customer service — you'll be the face of our facility, ensuring a safe, welcoming environment for visitors, employees, and guests. The ideal candidate will have a natural ability to engage with others, reassuring and inspiring confidence.

Requirements

Strong customer service skills with a professional, approachable demeanor
Ability to learn and operate multiple security systems and software platforms
Reliable and punctual with excellent attendance
Strong communication skills, both written and verbal
Ability to remain calm and professional in high-pressure situations
Be authorized to work in the U.S.
Be able to provide documentation of High School Diploma or GED
Be able to ace (and pass) an extensive screening process
Exceptional customer service skills
Proficient in basic phone & computer skills

Nice To Haves

Prior security or front desk experience preferred, but not required
Security, Military, Law Enforcement experience

Responsibilities

Greet and screen visitors, employees, and vendors in a professional, friendly manner
Monitor and operate multiple security systems (access control, visitor management, alarm systems)
Issue visitor badges and maintain accurate sign-in/sign-out logs
Respond to inquiries and direct visitors appropriately
Monitor entrances/exits and report any suspicious activity or security concerns
Maintain a clean, organized, and professional front desk area
Follow all security protocols and emergency procedures
Customer service duties like welcoming, verifying identity, and guiding visitors
Manage access control
Perform regular patrols to identify potential risks
Inspect security equipment and report any maintenance needs
Respond to incidents, provide first aid, and coordinate with emergency teams
Answer questions in person or by phone
Write incident reports and communicate security concerns
Ensure the safety and protection of individuals and property