Concierge RN

Pinnacle Home Care • Oldsmar, FL

3d • Hybrid

About The Position

Concierge RN Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home. Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Care Center Concierge to join our award-winning team.

Requirements

• Must have a current RN license (state-specific).
• Graduate of an accredited nursing program.
• Valid BLS certification.
• Minimum one year of nursing experience (home health or medical/surgical preferred).
• Excellent communication, organizational, and time management skills.
• Must have a valid driver’s license and access to a reliable and insured vehicle.
• Ability to visit homes that may not be wheelchair accessible.
• Sufficient hearing, eyesight, and dexterity to perform physical assessments and demonstrate care techniques.
• Engage in physical activities such as walking, standing, stooping, and occasional lifting or turning of patients.

Responsibilities

• Answer incoming and/or make outgoing calls to/from stakeholders, referral sources, and new patients to provide exceptional patient care and customer service in a fast-paced, high-volume call center environment.
• Demonstrate the ability to prioritize and multitask, operate multiple web-based systems simultaneously, access and comprehend information to determine next steps, and perform data entry with high accuracy.
• Be able to easily accept and adapt to changes in procedures, programs, and/or role functions based on the needs of the company.
• Compliance with HIPAA in all interactions.
• Create, update, and access confidential client data in the company's Electronic Medical Records with a high level of confidentiality and accuracy.
• Communicate effectively with both internal and external customers.
• Maintain internal department spreadsheet logs and/or reports.
• Utilizes appropriate supervisors and leaders to discuss, enhance, and resolve issues.

Benefits

• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree