Concierge/Receptionist- Evenings & Weekends

Senior Living Communities Careers•Carmel, IN

3d•Onsite

About The Position

At The Stratford, we're not just a luxury senior living company; we're a community recognized as a Great Place to Work- and we take immense pride in that designation. Our philosophy, “People First, Always,” underscores everything we do. We believe that our dedicated team is our greatest asset, driving us to create compassionate, respectful, and meaningful interactions every day. The Concierge is the “Director of First Impressions” of the community and quite often the first contact for prospects, guests, and family members.

Requirements

Telephone operating and answering experience required.
Ability to read, write, speak and understand English fluently.
Ability to meet or exceed the company’s attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions as given.
Ability to work with minimal supervision.

Nice To Haves

Certification or completed course work in office management desired.
1-2 years’ experience in a similar concierge/administrative assistant position desired.

Responsibilities

Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner.
Answers internal and external telephone calls, pages & walkie talkie.
Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration.
Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live.
Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.
Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers).
Manages mail and newspaper delivery.
Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
Participates in and attends all required in-service training sessions.
Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential.
Other duties as assigned.