Concierge/Receptionist Part Time

Senior Living Communities Careers•Greenville, SC

25d•Onsite

About The Position

The Concierge, also known as the Director of First Impressions, is the "face" of the community and often the first point of contact for prospects, guests, and family members. This position is part of the Member Services Department and collaborates with Lifestyle Advisors and Healthcare Marketers to deliver an outstanding experience for new prospects, family members, and community members. The Concierge supports programming and amenity services through effective communication and scheduling. This position supports sales efforts by effectively handling incoming sales calls, tours, and walk-ins, providing a warm and welcoming experience for guests as directed by the Sales Department. The Concierge also provides telephone and administrative support for all departments in the community.

Requirements

Ability to read, write, speak and understand English fluently.
Ability to meet or exceed the company’s attendance and punctuality standards.
Ability to use miscellaneous software and office equipment.
Ability to understand and follow directions as given.
Ability to work with minimal supervision.
Telephone operating and answering experience required.

Nice To Haves

Certification or completed course work in office management desired.
1-2 years’ experience in a similar concierge/administrative assistant position desired.

Responsibilities

Greets, engages and assists residents, family members, guests, and visitors in a vibrant, courteous and professional manner.
Answers internal and external telephone calls, pages & walkie talkie.
Promotes programs, outings and events, encourages participation, and assists residents and/or guests with registration.
Supports community sales efforts by engaging visitors and prospective residents, collecting information, and promoting Senior Living Communities as a great place to live.
Maintains building security, monitors security systems, including the emergency call system, and responds accordingly.
Manages the operation and maintenance of all office equipment and communication devices (i.e. call transfers).
Manages mail and newspaper delivery.
Assists Business Office Manager with ordering and maintaining adequate inventory of office and community supplies.
Participates in and attends all required in-service training sessions.
Maintains HIPPA standards and regards all medical or healthcare information pertaining to residents & employees as confidential.
Other duties as assigned.