Part Time Weekend Concierge / Receptionist

RSL Employees•Lakewood, CO

12h•Onsite

About The Position

The Ridge Pinehurst is seeking a dedicated, hardworking, friendly, part-time Concierge / Receptionist to be the welcoming first face or voice and brand ambassador to residents, families, and visitors. This role involves making a difference in residents' lives by providing excellent customer service and assisting with various requests. The Ridge Senior Living fosters an incredible culture with a focus on personal and professional growth, innovation, and a strong work-life balance. They offer a generous benefits package and value core principles such as Gratitude, Teamwork, Family, Connection, and Integrity.

Requirements

Dedication to and passion to serve seniors and team members with excellent customer service skills, a high level of energy and compassion.
Demonstrate good judgment, problem solving and decision-making skills.
Encourage teamwork through cooperative interactions with co-workers and other departments.
Support a positive and professional image through actions and dress.
Excellent communication skills, including active listening.
Ability to speak, write and read English.
Minimum two years of experience in a related position.
High School education is required.

Nice To Haves

Receptionist/Front desk experience is preferred.
Experience in long-term care industry is preferred.

Responsibilities

Greet visitors seeking information about the property.
Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
Direct visitors to appropriate office or resident apartment.
Ensure that residents, team members, family members, visitors, and vendors follow all community communicable disease protocols, including recording temperatures.
Assist residents, family members, and guests with general requests.
Arrange for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
Answer telephones, record and channel information, direct calls to appropriate individual or department, and relay messages in a timely, clear, polite, concise, and professional manner.
Display knowledge of the services and programs and other pertinent information regarding the property.
Manage the mail meter, stamps, making copies, and other tasks related to office operations.
Process incoming mail and packages.
Distribute mail to appropriate mailboxes.
Perform other duties as assigned.