Concierge, Project Spaces-1

CIBC • Toronto, ON

1d • Onsite

About The Position

Our Project Spaces team helps create a seamless, well-supported workplace experience for employees, leaders, and project teams. As a Concierge, Project Spaces, you’ll support the day-to-day operations of our agile workspaces by coordinating meeting room bookings, managing workstation assignments, and helping maintain spaces that are organized, functional, and ready for use. You’ll work closely with employees, senior leaders, project teams, technology vendors, food service providers, and internal partners to ensure workspace needs are addressed with care and efficiency. In this high-touch, client-facing role, you’ll act as a trusted point of contact for workplace questions, space logistics, and service coordination. You’ll also help shape how employees experience the office by creating a professional, welcoming environment and ensuring every detail is thoughtfully managed. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you'll be on-site full-time.

Requirements

• You bring experience in workplace services, office operations, hospitality, facilities coordination, or a related client-facing environment.
• You're also comfortable using workplace technology and supporting meeting and event logistics.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Nice To Haves

• You're passionate about helping others. You create positive experiences for everyone you meet and genuinely enjoy supporting colleagues, guests, and partners in a thoughtful and professional way.
• You're highly organized and detail-focused. You can manage multiple priorities at once, maintain accurate records, and stay on top of the details that help workplace operations run smoothly.
• You're a strong communicator. You communicate clearly and professionally in person and in writing, and you know how to share information in a way that is helpful, respectful, and easy to understand.
• You're adaptable and dependable. You work well in a dynamic environment, respond effectively to changing priorities, and are comfortable providing support during occasional early mornings, evenings, or special events as needed.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

Responsibilities

• Manage end-to-end meeting room bookings, including requests, confirmations, changes, cancellations, and conflict resolution. Ensure rooms are ready for use by coordinating audiovisual and technology support, seating configurations, accessibility needs, and post-meeting resets.
• Maintain dedicated workstation assignments for teams by tracking seat inventory, locations, ownership, start and end dates, temporary swaps, visitor seating, and overflow arrangements. Coordinate workstation bookings to ensure alignment with team allocations and space guidelines.
• Coordinate workstation onboarding activities, including seat assignments, access requests, equipment readiness, and orientation details. Support offboarding by releasing seats back to inventory, coordinating access removal, confirming asset returns, and initiating reset or cleaning requests as needed.
• Act as a key point of contact for day-to-day office logistics, including ad hoc space requests, vendor coordination, meeting and event support, and workspace supply and amenity management. Respond to questions and requests promptly to help maintain a smooth and positive workplace experience.
• Produce and share a monthly dashboard that summarizes meeting room usage, workstation occupancy, onboarding and offboarding activity, open issues, and service trends. Maintain accurate data and provide insights that support space planning and operational decision-making.
• Bring strong knowledge of workplace technology, meeting rooms, multi-purpose spaces, and shared environments to confidently support employees and promote the workplace strategy program. Assist with minor event planning and meeting space setup, including tasks that may require lifting up to 50 lbs.

Benefits

• competitive salary
• incentive pay
• banking benefits
• a benefits program
• defined benefit pension plan
• an employee share purchase plan
• a vacation offering
• wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed