Concierge - Medical Office
MFM Health•Danvers, MA
•$18 - $21•Onsite
About The Position
The Medical Concierge is the first point of contact for patients, providing exceptional customer service by warmly greeting and assisting patients. This role ensures patients are directed to the appropriate area, streamlining their experience. Familiarity with Electronic Medical Records (EMR) systems is essential for efficiently accessing and updating patient information.
Requirements
- Proven experience in a healthcare or customer service role.
- Proficiency in EMR systems and Microsoft Office Suite.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm in a fast-paced environment.
Nice To Haves
- Knowledge of medical terminology
Responsibilities
- Welcome patients and visitors warmly, creating a positive first impression.
- Verify patient information and assist with check-in/check-out processes.
- Direct patients to the appropriate department or healthcare provider.
- Address inquiries or concerns promptly and professionally.
- Access and update patient records using the EMR system.
- Schedule or confirm appointments as necessary.
- Collaborate with front desk staff and other team members to ensure smooth patient flow.
- Maintain an organized and welcoming reception area.
- Adhere to HIPAA regulations and maintain patient confidentiality.
- Follow clinic protocols and procedures.
Benefits
- Discretionary paid time off
- 401(k) plan with employer match
- Continuous opportunities for learning and career advancement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
