Medical Concierge

Juniper Communities•Bensalem, PA

4d•Onsite

About The Position

Juniper Communities is seeking a highly motivated customer service specialist with previous medical knowledge for a full-time Medical Concierge position. This role is a crucial component of the Juniper Village Wellness Staff, helping to streamline the process and communication flow between primary care providers, ancillary services, therapies, the community team, residents, and their families. Juniper Communities is an EEO Employer and has a 35-year history of diversity and inclusion, fostering a culture of innovation and providing opportunities for career growth and fulfillment.

Requirements

High school diploma
Successful completion of a CPR and First Aid course (or ability to complete within 30 days of hire)
Knowledge of the healthcare field, medical terminology, physiology and psychology of older adults

Nice To Haves

Previous medical knowledge
Successful completion of Certified Medical Assistant

Responsibilities

Primary Care Clinic Day Coordination: Reviews resident schedule and develops a list of residents to be seen each day, maintaining an efficient workflow of the clinic; takes vitals including weight, blood pressure, pulse, temperature, and documents them; provides new paperwork/orders to the practitioner and assists as needed.
Health Quarterbacking/Coaching: Works 1:1 with residents and/or families to establish self-management goals; schedules appointments and conducts follow-up visits as needed; reminds residents of appointments prior to appointments and coordinates transportation; works with the Wellness Team to communicate any resident follow-up needs.
Administration: Sets up new residents and maintains existing residents’ electronic files, ensuring all related/required reports, releases, and labs are filed prior to appointments; audits charts monthly to ensure accuracy; reviews and updates insurance information as needed; reviews insurance payment options with residents, families, and providers. Schedules outside appointments as needed, maintains exam room supplies in the clinic; triages and processes messages from residents and front office staff for physicians; works as QMAP as needed.