Concierge Manager

Distro•Miami, FL

1d•Onsite

About The Position

Seeking a senior hospitality leader who views front-of-house service as the core product. This is a strategic, hands-on leadership role requiring five-star hotel instincts and seasoned operational discipline. The Concierge Manager will lead the entire front-of-house operation, creating luxury, care, and belonging for tenants and guests at a flagship Class X commercial property in Miami Beach.

Requirements

5+ years of progressive leadership in 5-star luxury hospitality (luxury hotels, private membership clubs, ultra-luxury residential environments).
Proven ability to develop high-performing teams in guest-facing operational roles.
Proficiency with visitor management systems, front-of-house technology platforms, and Microsoft Office Suite.
Exceptional professional presence.
Bachelor’s degree in Hospitality Management or Business preferred, or equivalent professional experience.

Nice To Haves

Bilingual in English and Spanish strongly preferred.

Responsibilities

Set, model, and enforce elite service standards across the front-of-house team.
Act as the primary liaison between tenants and property team, providing personalized service by understanding names and business needs.
Develop systems and team habits to anticipate and meet tenant needs proactively.
Recruit, onboard, and coach concierge staff, promoting a culture of excellence and accountability.
Manage daily lobby/desk operations, visitor protocols, package handling, and shift continuity.
Handle high-priority requests and lead service recovery with empathy and decisiveness.
Oversee relationships with premium service partners and on-site vendors, ensuring elevated standards.
Serve as a visible brand ambassador; maintain impeccable personal presence, grooming, and protocol.