CONCIERGE MANAGER

Compass Group•Chicago, IL

1d•$70,000 - $72,000•Onsite

About The Position

The Concierge Manager will ensure the team establishes a welcoming, warm and professional atmosphere for their clients, employees and their guests in their Chicago based office. The Concierge team is the first impression to all and will be the point of contact for all customers arriving to the site. They will assist the employees and guests with access to the site using the client visitor registration tool.

Nice To Haves

A minimum of 2 years in a Hospitality supervisory role.
A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the experience concierge reception role.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with employees and visitors.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
One year experience in a client service / front of the house position within a hospitality or corporate environment.

Responsibilities

Welcome employees and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging.
Seamlessly guide employees and visitors through the badge process with meticulous attention to detail, serving as a gracious escort to their destination, leaving lasting impressions at every turn.
Support inquiries from guests via in person or Concierge email inbox with your comprehensive knowledge of amenities, local attractions, and dining options, enriching each visit with invaluable insights and recommendations.
Upon request, deliver engaging, informative, and immersive historical tours that ensure guests have a memorable and enriching experience, aligned with the highest standards of hospitality.
Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations at every turn.
Conduct thorough opening and closing walkthroughs, capturing essential details and communicating pertinent updates to enhance operational efficiency.
Maintain tracking sheets for projects, metrics and completed historical tours. Assist Manager with creating monthly presentations.
Record and track associate hours to ensure proper payroll processing.
Coordinate with District Manager and communicate with Facility Lead all daily coverage adjustments.
Curate ways to engage the Pepsico colleagues in collaboration with facilities team and submit for review prior to deployment.
Cultivate effective communication and collaboration with peers and other departments, fostering a culture of synergy and excellence.
Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.