JW Marriott Concierge Lounge Attendant

AHC Hospitality•Grand Rapids, MI

2d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional experiences for guests. This is a part-time position with varying hours requiring weekend availability. The ideal candidate will provide the highest level of service for all guests, including working with food and alcohol sales. A knowledge of proper food handling guidelines is preferred. The applicant must have a teamwork attitude and strong attention to detail to ensure exceptional customer service experiences.

Requirements

Must be able to stand for 8 hours.
Proficient verbal and written communication required.
Proficiency using the Microsoft Office Suite.

Nice To Haves

Knowledge of proper food handling guidelines.
High school diploma or equivalent preferred.
Related customer service experience is preferred.

Responsibilities

Host and serve food and beverage offerings to guests during morning and nightly service.
Complete TIPS Certification within 90 days.
Complete Great Food/Safe Food training to ensure all food safety procedures are followed.
Utilize Oracle Point of Sale system to ring in drinks and cash out guest checks.
Handle all guest requests and solve guest opportunities at first contact.
Have a working knowledge of Grand Rapids area, and be able to recommend local area offerings.
Be knowledgeable about rooms and their locations, services and facilities of the hotel.
Perform all tasks on the AM and PM Concierge Lounge checklist.
Understand the importance of the Quality Assurance inspection and perform each day with the audit as the foundation in mind.
Ensure guests are receiving a warm welcome and fond farewell when visiting the Concierge Lounge, welcoming and engaging with each guest.
Be familiar with cultural differences to meet guest's specific needs and requirements.
Responsible for daily training of associates and development of their communication, hospitality, customer care, and technical skills. Utilizing the training materials that have been prepared for their training.
Know how to offer and arrange car rental, airline and train tickets, office services, beauty services, shopping, restaurant reservations, and any other guest requests.
Maintain the Marriott Bonvoy Program by understanding the different levels of a reward member and recognizing their elite status through interaction and by offering what is promised through their status.
Responsible for appearance and ensure compliance with grooming standards. Live all grooming standards by example.
Assist and be knowledgeable of the AYS operations and systems.