Concierge Lead - Dallas, TX

Action Property Management • Dallas, TX

4d • $22 - $26 • Onsite

About The Position

Action is seeking a Front Desk Lead to join our team in Dallas, TX. Under the direction of the General Manager, the Front Desk Lead is the first point of contact for people entering the lobby or calling the association. As such, the Front Desk Lead must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Lead is expected to possess a working knowledge of the Association's rules, policies and procedures, as well as familiarity with the Association's amenities and surroundings in order to assist residents and their guests. In addition to the duties listed above, the Front Desk Lead is also the first point of contact for the other Front Desk staff, whether working for Action or Securitas. The Front Desk Lead is responsible for reviewing and updating post orders, leaving pass downs, and working with the General Manager to solve issues relating to the Front Desk and improving the service that we provide to our clients.

Requirements

• Must be over 18 years of age and successfully pass a criminal background check and drug screening.
• A minimum of 1 year of experience supervising a front desk team.
• Polished and professional presentation and demeanor.
• Strong verbal and written communication.

Nice To Haves

• Luxury hotel or luxury property management experience preferred.

Responsibilities

• Represent Action Property Management and the association by greeting residents and guests at the Front Desk in a welcoming and professional manner.
• Possess working knowledge of Association policies and procedures, including familiarity with amenities and surroundings.
• Assist General Manager with supervision of Front Desk staff and provide administrative support, including daily reports and resident correspondences.
• Provide basic concierge services such as restaurant/entertainment recommendations, taxi/shuttle arrangements, etc., and assist with resident relations including maintenance requests, questions, and concerns.
• Monitor lobby activity, check in and announce guests and vendors, perform routine inspections of the building's common areas, document unusual activity, manage and maintain front desk area, lobby, and main elevators, receive and distribute resident mail and packages, and understand and implement emergency procedures when necessary.

Benefits

• medical
• dental
• vision
• pet insurance
• 401(k) with company match
• life and disability support for qualifying team members
• generous paid time off, including vacation hours, sick time, company-observed holidays for qualifying team members and of course, your birthday too!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed