Concierge Lead - Dallas, TX

Action Property Management • Dallas, TX

2d • Onsite

About The Position

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action is seeking a Front Desk Lead to join our team in Dallas, TX.

Requirements

• Must be over 18 years of age and successfully pass a criminal background check and drug screening.
• A minimum of 1 year of experience supervising a front desk team.
• Polished and professional presentation and demeanor.
• Strong verbal and written communication.

Nice To Haves

• Luxury hotel or luxury property management experience preferred.

Responsibilities

• Represent Action Property Management and the association by greeting residents and guests at the Front Desk in a welcoming and professional manner.
• Possess working knowledge of Association policies and procedures, including familiarity with amenities and surroundings.
• Assist General Manager with supervision of Front Desk staff and provide administrative support, including daily reports and resident correspondences.
• Provide basic concierge services such as restaurant/entertainment recommendations, taxi/shuttle arrangements, etc., and assist with resident relations including maintenance requests, questions, and concerns.
• Monitor lobby activity, check in and announce guests and vendors, perform routine inspections of the building's common areas, document unusual activity, manage and maintain front desk area, lobby, and main elevators, receive and distribute resident mail and packages, and understand and implement emergency procedures when necessary.

Benefits

• medical
• dental
• vision
• pet insurance
• 401(k) with company match
• life and disability support for qualifying team members
• generous paid time off, including vacation hours, sick time, company-observed holidays for qualifying team members and of course, your birthday too!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed