Concierge & Event Specialist

Visit Fort Collins•Fort Collins, CO

3d•Onsite

About The Position

Concierge & Event Specialist at Visit Fort Collins serves as the ultimate ambassador for the community, bringing together the best of two worlds. This role leads with meticulous attention to detail and a genuine ability to anticipate guests' needs, ensuring every visitor interaction feels personalized and memorable. The role also ensures every element of an event runs seamlessly, from precise setups and A/V troubleshooting to vendor communication and on-site logistics. This position requires a flexible, highly variable schedule—including days, nights, weekends, and holidays.

Requirements

High school diploma or equivalent is required.
Proficient in using a tablet/computer, sales tools, CRM systems, Zoom and Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to work independently as well as collaboratively in a team-oriented environment.
Visit Fort Collins Training to be completed within 30 days of hire date.

Nice To Haves

Bachelor's degree or equivalent job experience is preferred but not required.
Entry to two years of experience in a visitor/customer service role in the tourism, hospitality, event industry, Food & Beverage, or retail is preferred.
Specialized Customer service or event management training is preferred.
Knowledge of the local community, the local tourism industry and familiarity with sales techniques and practices is an asset.
The same applies to state knowledge and the ability to find the information for any guest request.
Knowledge of local tourism and event facilitation practices or the ability to source information for any guest request.

Responsibilities

Greet and ensure every guest receives one of a kind high-quality customer service, including phone inquiries.
Provide personalized, proactive concierge service to visitors and event guests by offering resources, itineraries, and knowledgeable recommendations for Fort Collins activities, shops, museums, restaurants, and other local experiences.
Proactively seek out information and activities within the community that visitors may be interested in.
May promote and work at on- and off-site special events, mixers, or sports tournaments.
Request and record visitor information to capture visitation statistics for enhanced marketing and outreach efforts.
Fully execute gift card transactions for the Downtown Development Authority.
Ensure that all displays and supplies are always stocked, neat and orderly.
Demonstrates a strong desire to share the wide variety of positive aspects associated with visiting, working in, and living in our community and our state.
Assist with local or Colorado hotels, restaurants, recreational, and other online booking reservations.
Provide front-facing concierge and guest support during events hosted at the Fort Collins Welcome Center, while assisting with event setup and teardown as needed, including arranging furniture, staging, and equipment.
Serve as a welcoming and professional point of contact for event hosts, attendees, partners, and vendors, answering questions, providing information, and helping address immediate needs throughout the event.
Promote Visit Fort Collins programs and events, as well as other local events and activities, by connecting visitors and event attendees with opportunities to continue their Fort Collins experience.
Support and facilitate audiovisual (A/V) operations, including troubleshooting issues.
Follow event logistics set by Events Coordinator and/or the Welcome Center Manager during events to ensure smooth execution and address any on-site issues.