Concierge Event Planner

In-N-Out Burger•Franklin, TN

4d•Onsite

About The Position

This role serves as the planner and primary point of contact for In-N-Out Burger company and personal events, ensuring personalized service, flawless logistics, and proactive problem solving before, during, and after each event. The ideal candidate combines luxury hospitality standards with exceptional event management expertise, strong communication skills, and a customer-first mindset. This Concierge Event Planner is responsible for the research, planning, and execution of Personal, Corporate, and Philanthropic travel for In-N-Out Burger's Owner and Family. This Associate reports into the Concierge Manager to the President.

Requirements

5+ years experience as a Luxury Event Planner, Executive Personal Assistant, Travel Planner, Executive event support, or Concierge service
Experience managing executive-level, customer-facing, or VIP events
Polished verbal and written communication, problem solving, and detail oriented thinking/skills
Positive attitude, excellent follow-through, and strong communication skills
Exceptional customer service traits in handling VIP/Executive Family members requiring high touch reservation assistance
Executive presence and professionalism
White glove customer service mindset
Ability to travel both domestically and internationally, 30-40% of the year
Software proficiency in: Microsoft Office Suite, Teams, O365, Concur, Asana, Saber, and Event management software.

Responsibilities

Provide concierge, white glove level service in planning and on-site/off-site execution
Research and coordinate travel arrangements ensuring that reservations for air travel, car rentals, and overnight accommodations are accurate and that itineraries and instructions are communicated in a timely manner.
Analyze services provided by various vendors and provide recommendation as appropriate.
With guidance from the Concierge Manager, problem solve and make decisions utilizing policies, procedures, and business plans
Work with the Concierge events team to plan 50+ events per year
Collaborate and partner with the Events Teams as well as cross-functional teams in striving for successful high-quality events
Collaborate with team members in providing the highest-level of service and support
Providing on-site event support (weekday & weekend) is required
Research destinations, locations, and points of interest including resorts, hotels, campsites, and other accommodations as well as activities and transportation
Develop and create trip presentations from research, collaborating with Concierge Manager throughout
On-site or off-site support and concierge level service extended to family members/VIPs
Create itinerary, travel documents, and operations plans
Handle & manage multiple expense reports
Administrative tracking including logistics, flight & travel logs, digital itineraries, budgeting, forecasting, and reconciliation.