Concierge - Driver, Hope Lodge

American Cancer Society•Houston, TX

1d•Onsite

About The Position

The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to performing front desk and concierge duties, this role is responsible for operating lodge vehicles safely and courteously, maintaining transportation schedules, and ensuring vehicle readiness. The Concierge-Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience.

Requirements

High School Diploma or Equivalent
Valid driver's license with clean driving record
Experience providing passenger transport or shuttle services preferred
Defensive driving skills and knowledge of traffic laws
Ability to navigate efficiently and maintain punctual schedules
Strong communication and interpersonal skills with guests and caregivers
Ability to assist guests with mobility challenges and luggage safely
Attention to detail for vehicle safety checks and accurate record-keeping
Proficiency in Microsoft Office Suite and reservation systems

Nice To Haves

Previous hospitality or guest service experience is a plus

Responsibilities

Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)
Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%)
Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
Support front desk operations, including phones, emails, and lobby security, as needed (10%)