Concierge Coordinator - Hybrid

University of Miami•Miami, FL

1d•Hybrid

About The Position

The Concierge Coordinator liaises between referral sources, hospitals, and physicians to meet the healthcare needs of patients seeking medical care within the University of Miami Health System. This is a Full Time position that works in a hybrid capacity in Miami.

Requirements

Bachelor’s degree in relevant field required
Minimum 1 year of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders

Nice To Haves

Any relevant education, certifications and/or work experience may be considered.

Responsibilities

Coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers.
Organizes transportation and lodging for patients transferring to or seeking services at UM facilities.
Schedules appointments, registers patients, and verifies insurance coverage.
Negotiates discount and bundled package pricing and obtains letters of agreement and payments from selfpay patients and other payers within guidelines.
Follows up with patients and non-contracted payers to collect funds.
Serves as an after-hour contact for one week on a rotating basis.
Troubleshoots any problem independently and expeditiously.
Adheres to University and unit-level policies and procedures and safeguards University assets.