Concierge Club Level
About The Position
Monitor the club lounge to ensure seating availability, service, safety, and guest wellbeing. Maintain the cleanliness and condition of the bar, bar unit, tables, and related tools. Prepare and serve hot, cold, and alcoholic beverages; stock ice, glassware, and supplies; anticipate and promptly communicate replenishment needs; wash dishes and serving utensils; and complete opening and closing duties. Requisition supplies and transport them from the storeroom to the bar setup area as needed. Secure liquor, beer, wine, coolers, cabinets, and storage areas. Record pertinent information in the department logbook, forecast additional meal requirements, and communicate special requests to the kitchen. Report accidents, injuries, and unsafe work conditions to a manager. Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets; and comply with quality assurance expectations and standards. Welcome and acknowledge guests, anticipate and address their service needs, assist guests with disabilities, and express appreciation. Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette. Build positive working relationships and support the team in reaching common goals. Perform other reasonable duties as requested by supervisors. The Ritz-Carlton describes its service culture as being guided by its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott International states that it is an equal opportunity employer committed to welcoming all and providing access to opportunity, while valuing associates’ diverse backgrounds and experiences.
Requirements
- High school diploma or G.E.D. equivalent is preferred.
- No related work experience is required.
- No supervisory experience is required.
- No license or certification is required.
- Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
- Ability to stand, sit, or walk for an extended period or for an entire work shift.
Nice To Haves
- High school diploma or G.E.D. equivalent.
Responsibilities
- Monitor club lounge seating availability, service, safety, and guest wellbeing.
- Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools.
- Prepare and serve hot, cold, and alcoholic beverages.
- Stock ice, glassware, and supplies; anticipate and promptly communicate replenishment needs.
- Wash dishes and serving utensils as needed and complete opening and closing duties.
- Requisition necessary supplies and transport them from the storeroom to the bar setup area.
- Secure liquors, beers, wines, coolers, cabinets, and storage areas.
- Document pertinent information in the department logbook.
- Forecast additional meal requirements and communicate special requests to the kitchen.
- Report accidents, injuries, and unsafe work conditions to a manager.
- Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and meet quality assurance standards.
- Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
- Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships and support the team in reaching common goals.
- Perform other reasonable job duties as requested by supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
