Concierge Club Ambassador

Holbrook Life Management LLC•Woodstock, GA

18h•Onsite

About The Position

The Holbrook Center for Healthy Living (HCHL) Concierge Club Ambassador is an ambassador of personalized experiences, serving as both the primary front-of-house host and a dedicated sales driver for the Holbrook Club Membership program. This dual-role position is responsible for greeting clients, managing appointments using spa software, providing detailed information on services and amenities, and actively introducing and selling Holbrook Club Memberships to all public clients of the spa, salon, and local community. In addition to maintaining a pristine spa environment and delivering five-star client care, the Concierge Club Ambassador engages in targeted outside marketing, outreach, and local networking to convert prospective public clients into long-term Holbrook Club members. They represent the elegance, attention to detail, and luxury standards of The Spa at Holbrook, inspiring confidence and raising the bar of service delivery daily.

Requirements

At least 21 years of age or older.
High school diploma or equivalent.
Minimum 1–2 years of experience in sales, membership distribution, hospitality concierge, or high-end spa/salon front desk operations.
Proficient with Windows OS, Mangomint (or comparable spa management software), basic CRM tools, and general office equipment.
Ability to work mornings, evenings, weekends, holidays, and off-site community promotional events as needed.
Practices self-care and models a balanced, healthy lifestyle congruent with Holbrook’s wellness philosophy.
Ability to work days, evenings and weekends as needs of the business dictate.
Demonstrated track record or strong aptitudes in soft sales, luxury service sales, membership enrollment, or consultative selling.
Ability to comfortably initiate conversations with public clients, articulate premium value propositions, and close membership opportunities gracefully.
Proactive mindset regarding local community networking and external outreach.
Dedication to exceeding expectations and building long-term trust with clients.
Creative problem-solving ability to tailor unique experiences for guests and members.
Calm, composed, and objective demeanor under high-pressure or fast-paced situations.
Excellent verbal and written communication skills with standard-setting tone, decibel, and luxury presentation.
Strong phone etiquette and social media/marketing communication skills.
High degree of self-motivation and initiative during downtime to generate prospective sales leads.
Precise attention to detail in scheduling, record-keeping, and client profile management.
Frequent/occasional need to reach, bend, push, pull, twist, lift, and climb.
Frequent standing and walking required during facility tours and environmental inspections.
Constant need for grasping, turning, and finger dexterity for software input and administrative duties.
Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
Ability to view small print, communicate constantly via phone/radio, and hear safety equipment.

Responsibilities

Actively engage and educate all public spa, salon, and wellness clients on the features and benefits of the Holbrook Club Platinum and Gold Memberships.
Capture inquiries from public clients, manage lead follow-ups, conduct campus/facility tours, and guide prospective members through the enrollment process.
Represent Holbrook at local community events, networking groups, business associations, and neighborhood functions to promote Holbrook Club Memberships to external audiences.
Partner with management to execute targeted membership drives and leverage digital/print collateral for outreach.
Achieve and exceed monthly sales targets for new Holbrook Club enrollments, retail, gift cards, and upgraded service packages.
Coordinate directly with the Membership Director to align sales strategies, transition completed inquiries, and track membership growth.
Deliver anticipatory service—predicting client needs before being asked.
Follow Holbrook’s Three Steps of Service: Greeting, Anticipation, and Fond Farewell.
Warmly greet clients at the Center for Healthy Living Concierge desk, offer a personalized welcome, and ensure total comfort throughout their visit.
Answer phone calls and inquiries for all profit centers within the HCHL promptly and professionally.
Maintain thorough knowledge of all HCHL services, Holbrook Club tiers (Platinum vs. Gold benefits), dining outlets (Off The Rails, Zinnia Cafe), hours of operation, and community standards.
Offer complementary services and upgrades that elevate client experience.
Book, confirm, and manage spa treatments, salon, wellness, and fitness appointments using Mangomint software.
Process client payments, membership dues transactions, and accurately manage guest records.
Answer emails, process inquiries regarding pricing, availability, and membership structures.
Utilize all downtime and non-client-facing time to drive alternate revenue streams, place outbound sales calls, and perform outreach.
Maintain a pristine, organized, and polished HCHL, salon, and spa environment. Ensure no food or drinks are on the Concierge desk.
Offer beverages/refreshments and build rapport with clients in the waiting area, maintaining refreshment stations throughout the day.
Notify service providers immediately upon client arrival.
Follow up with the specific HCHL Director on all client feedback, comments, and concerns.
Attend all scheduled staff meetings, sales trainings, and brand development workshops.
Serve as an exemplary Holbrook brand ambassador, upholding five-star luxury standards, maintaining proper ambiance, and embodying company values.
Adhere strictly to schedules and arrival times; consistent punctuality is essential to delivering the Holbrook Hospitality brand.
Maintain high standards of personal grooming, professional posture, and uniform guidelines (including name tag).