Club Concierge

the club•Denver, CO

9d•Onsite

About The Position

The Denver Country Club Concierge serves as the first point of contact for members and guests, delivering personalized, high-touch service to ensure a welcoming and seamless club experience. This role involves coordinating member requests, providing information about club amenities and events, and supporting various departments to uphold the highest standards of hospitality.

Requirements

Excellent Communication: Strong verbal and written communication skills to interact effectively with Members, guests, and staff.
Excellent interpersonal skills to ensure visitors have a good first impression and feel welcome.
Customer Service Orientation: A passion for providing high-quality service and ensuring members' and guest satisfaction.
Multitasking Abilities: Ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.
Good organization & communication skills.
Knowledge of the Club Areas: Familiarity with all locations of the Club.
Technology skills- Proficiency in Microsoft Office and familiarity with reservation systems.
Required physical requirements- The position requires sitting, hearing, reading, communicating verbally, keyboarding, operating a phone, computer, and postage machine.
Lifting 10-15 pounds of items to locations in the clubhouse.
Assisting by walking, carrying, and loading orders into members' vehicles.
Walking members and guests to the desired location of the clubhouses.
Basic cleaning operations include reaching, bending, stooping, pushing, and pulling, including vacuuming, dusting, and sweeping.
High school diploma or equivalent (hospitality or business education a plus).
Professional appearance and demeanor with a service-oriented attitude.
Ability to work a flexible schedule, including weekends, holidays, and evenings.

Nice To Haves

Prior experience in luxury hospitality, concierge services, or member services preferred.

Responsibilities

Greet members and guests upon arrival, addressing them by name, confirm reservations, and assist if needed.
Providing personalized service, including remembering preferences and anticipating needs for members or guests.
Handle and make reservations regarding Club services, events, and dining activities using the reservation system.
Manages waitlist for Club events.
Performing confirmation calls/emails for Club events.
Handle requests for personal services- helping walk and direct Members and guests to private events, provide assistance in carrying miscellaneous items to event spaces, escort membership by walking members and guests to restrooms or event spaces.
Assist with the transportation of package deliveries and special requests.
Coordinates and carries orders into membership vehicles.
Providing promotions on upcoming events by distributing event notices to departments.
Maintains knowledge of Club's offerings, schedules, and policies to provide accurate and timely information.
Addresses members' and guests’ complaints and issues promptly, discreetly, and professionally, working to resolve them to the members' and guests’ satisfaction.
Ensure the concierge desk, lobby, and entrance areas are clean, organized, and professionally presented. Will include light vacuuming, dusting, and sweeping.
Checks emails and voicemails for the main email.
Prepare cake orders and special-order sheets for the staff.
Prepares outgoing mail using the postage machine.
Organize bridge supplies.
Organize and log all lost & found items.
Issue guest cards when needed for Club activities.
Assist GM with Christmas Cards and Directory.
Answers and directs phone calls in a professional manner.
Support departments with administrative tasks as required.