Concierge & Back Office Support

The Virginian by Cogir•Fairfax, VA

2d•$21 - $24•Onsite

About The Position

Concierge & Back Office Support THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At The Virginian by Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! POSITION SUMMARY The Concierge and Back Office Support will serve a dual role at The Virginian . This role will serve as a Concierge and provide Administrative support for the Leadership team. We are seeking a dynamic Administrative professional who is the first point of contact with our residents, families, visitors, and guests. Must hold a valid Driver's License to assist with Valet service. The ideal candidate will be adaptable, maintain a high level of confidentiality, and be a problem solver. The Concierge role will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Requirements

High School Diploma or equivalent.
At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
Working knowledge of various computer systems, including Word, Excel, and Outlook.
Patience and willingness to assist our residents, visitors, and team members.
Friendly, assertive, professional, outgoing, multitasked, and organized.
Excellent communication skills.
Availability to work flexible shifts, including weekends and holidays.
Ability to maintain confidentiality and adhere to ethical standards.
Must hold a valid Driver's License

Responsibilities

Answer a multi-line telephone, directing calls and inquiries as needed.
Greet all families, residents, guests, and vendors with a smile.
Maintain outside visitor logs and monitor access to the community.
Assist residents with scheduling transportation, activities, or appointments.
Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
Order office supplies.
Address resident concerns or questions and escalate issues to management when necessary.
Complete work order requests.
Additional Administrative tasks will be assigned by the community leadership team