Concierge Attendant

Marriott•Houston, TX

28d•Onsite

About The Position

This role involves the final breakdown of functions, including cleaning rooms and returning equipment to its proper location. It also includes completing closing duties such as storing reusable goods, locking doors, and breaking down goods. The position requires setting up, stocking, and maintaining work areas, as well as monitoring and maintaining the cleanliness, sanitation, and organization of assigned stations and service areas. Responsibilities include transporting dirty linen to the correct area for cleaning, separating napkins from tablecloths, and restocking linen shelves with clean linens. Maintaining cleanliness of work areas throughout the day with clean-as-you-go procedures and assisting other departments when needed to ensure optimum service to guests are also key aspects of this role. The role also requires adherence to all company and safety/security policies and procedures, reporting accidents and unsafe conditions, and completing safety training. Maintaining a clean and professional appearance, protecting company assets, and welcoming guests according to company standards are essential. Anticipating and addressing guest needs, speaking clearly and professionally, supporting team goals, and ensuring quality standards are met are also part of the job. The role requires the ability to read and visually verify information, stand, sit, or walk for extended periods, and lift/move objects up to 50 pounds without assistance and over 75 pounds with assistance. Fine motor skills, hand-eye coordination, and the ability to move over various surfaces and perform tasks like reaching, bending, and stooping are necessary. Other reasonable job duties may be requested.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location.
Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc.
Set up, stock, and maintain work areas.
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
Transport dirty linen to correct area to be cleaned, separate napkins from tablecloths, and restock linen shelves with clean linens.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Assist other departments when needed to ensure optimum service to guests.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested.