Concierge Associate
About The Position
The Concierge Associate is the initial point of contact for colleagues and guests at a customer site and serves as the face of the client. The role delivers a welcoming, personalized, and elevated reception experience while providing prompt, courteous, and efficient service to clients and SPS employees and maintaining a professional company image. The position supports visitor registration, meeting room bookings, guest arrivals, special requests, and other workplace needs through technology and proactive assistance. It builds relationships with colleagues and guests, anticipates preferences, makes helpful connections, and coordinates with the Workplace Experience team and other service groups to ensure a seamless experience. The role also maintains a safe and clean reception area and may handle incoming and outgoing materials, including validating packing slips and moving packages. The job requires the ability to meet assigned hours and physical demands such as frequently lifting or moving 40 pounds or greater. Travel is none or negligible.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent customer service skills.
- PC skills, including experience with the MS Office Suite.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills and excellent time management skills.
- Ability to work independently and complete projects.
- Ability to work assigned hours determined by the manager.
- Analytical abilities and aptitude for problem-solving.
- Current knowledge of, or ability to learn, computer-based systems needed for the position.
- Maintain a professional appearance and attitude and adhere to required policies and procedures.
- Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
- Ability to walk, bend, kneel, stand, and/or sit for extended periods.
- Manual dexterity to operate office machinery such as phones, copy machines, and binding equipment.
- Ability to frequently lift or move 40 pounds or greater.
Nice To Haves
- 1–2 or more years of prior work experience.
Responsibilities
- Provide a gracious arrival experience for colleagues and guests, ensuring they feel welcome and their needs are addressed in a friendly, professional manner.
- Deliver memorable, high-quality experiences and personalized assistance.
- Support colleagues and visitors by using technology for visitor registration, meeting room bookings, guest arrivals, special requests, and other needs.
- Build relationships through personalized interactions and proactive assistance.
- Maintain employee and department directories, provide instructions, and make warm connections.
- Maintain a safe and clean reception area in compliance with procedures, rules, and regulations.
- Capture individual preferences and creatively accommodate special requests.
- Proactively gather information about colleagues' needs and identify customer and SPS services that support satisfaction.
- Communicate proactively with the Workplace Experience team and other service groups.
- Determine appropriate methods and packing materials and validate packing slips for incoming and outgoing materials.
Benefits
- Career growth opportunities
- Learning and development
- Employee recognition programs
- Medical insurance
- Dental insurance
- Vision insurance
- Health care flexible spending account (HCFSA)
- Dependent care flexible spending account (DCFSA)
- Health savings account (HSA)
- Commuter transit and parking benefits
- Supplemental life insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Legal program
- Identity theft protection
- Pet discounts
- Pet insurance
- Group home and auto insurance
- Employee assistance program (EAP)
- Short-term disability insurance
- Life insurance
- Education discounts
- 401(k) with matching
- Entertainment discounts
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
