Concierge Associate

SPS North America • New York, NY

5d • $19 - $20

About The Position

The Concierge Associate is the initial point of contact for colleagues and guests at the customer’s site and represents the client as the “face” of the organization. The role delivers a welcoming, personal, and elevated experience in the reception area, providing prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image.

The position supports colleagues and visitors through personalized assistance, visitor registration, meeting-room bookings, guest arrivals, special requests, and other workplace needs. It also helps maintain a safe and clean reception area and coordinates with the Workplace Experience team and other service groups to provide seamless service.

The role may include determining appropriate packing methods and materials and validating packing slips for incoming and outgoing materials. The position requires working assigned hours determined by the manager. Travel is none or negligible. Duties may change with or without notice.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills, including experience with the MS Office Suite.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills and excellent time-management skills.
• Ability to work independently and complete projects.
• Analytical ability and aptitude for problem-solving.
• Current knowledge of, or ability to learn, computer-based systems required for the position.
• Ability to work assigned hours determined by the manager.
• Ability to maintain a professional appearance and attitude and adhere to required policies and procedures.
• Fine and/or gross motor skills, including ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
• Ability to lift or move 40 pounds or greater frequently.

Nice To Haves

• 1–2 or more years of prior work experience preferred.

Responsibilities

• Provide a gracious arrival experience for colleagues and guests, ensuring they feel welcome and their needs are handled in a friendly and professional manner.
• Deliver positive first impressions and elevated service experiences.
• Attend to the needs of colleagues and visitors with genuine care.
• Use technology to support visitor registration, meeting-room bookings, guest arrivals, special requests, and other colleague needs.
• Develop relationships through personalized interactions and proactive assistance.
• Maintain employee and department directories, provide instructions, and make warm connections for colleagues and guests.
• Maintain a safe and clean reception area in compliance with procedures, rules, and regulations.
• Capture individual preferences and creatively accommodate special requests.
• Gather information about colleagues’ needs and identify customer and SPS services that support satisfaction.
• Communicate proactively with the Workplace Experience team and other service groups to support a one-team approach.
• Determine appropriate methods and packing materials and validate packing slips for incoming and outgoing materials.
• Adhere to applicable policies and procedures and maintain a professional appearance and attitude.

Benefits

• Career growth opportunities and opportunities to learn new skills.
• Learning and development opportunities.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour for every 30 hours worked. PTO may increase based on tenure or assigned account.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• Health care and dependent care flexible spending accounts (HCFSA and DCFSA) and a health savings account (HSA).
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness insurance, and hospital indemnity coverage.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program and short-term disability.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED