$24/hour High End Concierge Associate, Part-Time Weekends, 2nd & 3rd Shifts (Austin)

Northeast Security•Boston, MA

12d•Onsite

About The Position

Northeast Security, Inc. is seeking Security Concierge Officers for premiere Class A buildings in Boston and Cambridge. The Concierge will be the front-facing representative for both the building and its clients, upholding the client's appearance and culture while making guests feel welcomed and approachable. This role requires a professional appearance, remaining on post at all times, and possessing a positive phone demeanor with superior written and verbal communication skills. A service-oriented mindset is essential to make every guest feel valued. The role also involves ensuring timely notification of serious incidents, basic computer knowledge, and maintaining effective communication with security personnel regarding any procedure, policy, or regulation modifications. Additional duties may be assigned by the Client or Northeast Security, Inc.

Requirements

Valid Driver's License and clean driving record of three years or more is required.
Customer Service Experience required.
Previous security Concierge experience, or related field/education.
Neat and professional appearance.
Dependable means of transportation.
Ability to communicate clearly and effectively in English (both written and verbal).
High School Diploma/GED Equivalent.
Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
Must be at least 18 years of age.

Nice To Haves

Positive phone demeanor and superior written and verbal communication skills are essential.
Must have a service-oriented mindset and be capable of making every guest feel valued.
Basic computer knowledge.
Excellent customer service skills and service delivery orientation.
Client Management Skills.
Strong Leadership skills.
Strong attention to detail.
Strong written and verbal communication skills.
Ability to show responsibility and friendliness towards clients and residents.
Strong professionalism.
Ability to solve conflict/problem solve.
Maintain the highest ethical and professional standards.
Must be able to multi-task and self-manage in a dynamic environment.
Must be knowledgeable of all company policies and procedures.
Maintain effective relationships with all levels of the company and client organizations.

Responsibilities

Be front facing and a direct representation for not only the building, but the clients that are in the building as well.
Uphold the client’s appearance and culture at all times along with making guests feel welcomed and approachable.
Keep a professional appearance.
Remain on post at all times.
Ensure timely notification of all serious incidents.
Maintain effective communications with all assigned security personnel.
Ensure that assigned security personnel are kept up-to-date on any modifications to procedures, policies, or regulations.
Assume other duties as required by either Client or Northeast Security, Inc.