Concierge Assistant Manager

JLL•McLean, VA

3d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL’s Experience Management team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide experiences that will be long remembered by our clients and guests. We set the standard for superior experiences for our clients, guests, and our teams. To provide outstanding guest experiences while supporting the Concierge Manager with oversight of the team. Serves as the main point of contact for team and client when Concierge Manager is unavailable.

Requirements

Professional demeanor and appearance
Leadership ability with desire to lead-by-example
Outstanding people skills and communication abilities
Flexibility and adaptability in changing circumstances
Strong organizational skills and ability to multi-task
Quick and efficient problem-solving abilities
Self-starter who takes initiative and anticipates needs
Computer literacy, especially with MS Office applications
Respectful treatment of all team members
High school diploma or equivalent
Minimum 1 year experience in luxury hospitality, high-end retail, or fine dining
Minimum 1 year leadership experience
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Set exemplary service standards and support all property programs
Coach and train team members on proper implementation of policies, procedures, and standards
Motivate team to exceed guest expectations while holding them accountable
Maintain professional appearance of designated workspaces with appropriate resources
Build and maintain relationships with area concierge networks and tourism industry contacts
Work with management to execute property initiatives and meet job function goals
Demonstrate strong knowledge of local community, events, and attractions
Greet tenants and visitors professionally throughout the property
Enforce visitor protocols and contact tenants for guest authorization as needed
Respond promptly to inquiries and provide guidance to tenants and visitors
Maintain knowledge of building management and security protocols
Report on security issues and team concerns to appropriate parties
Provide coaching to team members and foster a positive team environment
Serve as primary point of contact when Concierge Manager is unavailable
Additional duties as assigned