Concierge Agent

Four Seasons Hotels and Resorts • Puerto Rico, TX

4d • Onsite

About The Position

The Concierge is a central part of the Front Office Team whose main objective is to ensure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. They must know what activities are available in the area (theatre, sports, special events, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints. Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions. They will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. This position is also responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

Requirements

• Minimum 1-2 years of experience in a similar role, in a luxury hotel setting preferred.
• Ability to multi-task on several items at once.
• Working knowledge of computer systems, hotel operating systems and experience with Microsoft Suite, OPERA/Concierge Smart preferred.
• Knowledge of Rio Grande and the surrounding communities.
• Excellent communication in both English and Spanish language required.

Responsibilities

• Ensure desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Know what activities are available in the area (theatre, sports, special events, concerts, shows, special exhibits, sightseeing).
• Establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints.
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions.
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

Benefits

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed