Concierge Agent, 24/7 Coverage

tastytrade • Chicago, IL

9d • Hybrid

About The Position

Markets don't sleep, and neither does great service. As our Concierge Agent for weekend and overnight coverage, you'll be the friendly, steady presence our customers count on when they need us most — nights, weekends, and everything in between. This role brings together the warmth of our Concierge team and the market savvy of our Trade Desk, making it a genuine launchpad into a licensed trading career. No license needed to get started — we'll sponsor your FINRA SIE, Series 7, 63, and 3 as part of your onboarding. While you work toward those credentials, you'll focus on delivering outstanding customer support, leaning on our on-call senior staff for anything that requires a license.

Requirements

• 1–3 years customer service experience (financial services a plus, not required)
• Willing to commit to a Wed–Sat or Thu–Sun weekend/overnight schedule for 2+ years
• Genuine interest in markets, trading, and derivatives
• Strong communicator — clear, patient, and empathetic across channels, especially under pressure
• Sound judgment on when to escalate vs. handle independently; comfortable with minimal supervision
• Proficient in Salesforce, Slack, Teams, Microsoft Office, and Atlassian tools
• Detail-oriented multitasker who can learn proprietary platforms quickly
• Trustworthy, adaptable, and growth-minded, with a genuine service orientation

Nice To Haves

• FINRA SIE, Series 7, 63, and 3

Responsibilities

• Serve as primary contact via phone, chat, and email during weekend/overnight hours
• Assist with account management (profile updates, beneficiaries, trading levels, access issues) and platform navigation across desktop, web, and mobile
• Educate customers on platform features and order types (no trading advice)
• Document all interactions in Salesforce
• Support ACH/wire transfers, withdrawals, ACATs, and crypto transactions; resolve delays and rejections with Banking
• Handle overnight withdrawal requests and margin-deficit escalations
• Assist with inquiries on futures, futures options, 24-hour stocks, event contracts, and GTH index options
• Handle order entry, trade status, and position questions; escalate execution disputes or complex matters
• Once licensed: independently resolve trade disputes and advise on risk exposure, margin, and position adjustments
• Flag unusual account activity, potential fraud, or overnight risk events (news, earnings, futures moves) for escalation
• Once licensed: independently conduct risk callouts and discuss hedging/position adjustments with customers
• Triage urgent issues, produce shift handoff reports, and document incidents
• Coordinate with Accounts, Banking, Tech Support, Compliance/Fraud, and Engineering teams as needed
• Contribute to process improvements
• Complete sponsored FINRA licensing (SIE, 7, 63, 3) within 3–4 months
• Shadow licensed reps and participate in structured training

Benefits

• Performance Bonuses
• Stock Purchase Options
• 401k Plan
• Medical/Dental/Vision Benefits
• Continued Education Support
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off
• Daily catered lunch when in the office
• Full kitchen with snacks and beverages
• In-building gym
• Shuttle to/from Metra

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed