Concierge 2

Aston Carter•McLean, VA

14h•$22 - $22•Onsite

About The Position

We are seeking a dedicated Concierge 2 to join our team, responsible for delivering exceptional client experiences through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This role involves implementing the experience program at the client site, combining your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Requirements

High school diploma or general education degree (GED) preferred.
1-3 years of relevant experience in hospitality, facility/property management, operations, or commercial real estate knowledge preferred.
Exceptional customer service skills and professionalism with a passion for hospitality.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Highly collaborative with strong interpersonal skills and a track record of excellent customer service.
Ability to work independently with strong prioritization and time management skills.
Ability to work with diverse teams, leading or following respectfully and cooperatively.
Track record of initiative, integrity, and good judgment.
Excellent verbal and written communication skills with professional communication abilities.
Excellent organizational skills.
Ability to adapt to new devices, technology, and applications.
Proficiency in Google Suite.

Nice To Haves

Experience with Microsoft Office.
Experience in front desk operations and administrative support.
Experience in service and hospitality.

Responsibilities

Assist with building access badges.
Serve as a building, campus, or area information center.
Act as the initial point of contact for employee inquiries, issues, troubleshooting, and feedback related to workplace services, aiming to positively impact employee and guest care and comfort.
Respond and follow through to requests for information and communicate with all levels of management.
Organize and maintain lobby/front desk areas.
Work collaboratively within the facility management and transportation team.
Anticipate and respond to needs and concerns.
Identify potential risks and escalate as necessary to prevent incidents or disruptions.
Strive to continually improve service performance and achieve performance goals.
Work collaboratively within the account team to deliver Experience Services across all business lines.
Assist with third-party vendor relationships and service partners to ensure maximum service delivery.
Deliver intuitive service by anticipating needs or concerns and exceeding expectations.
Build meaningful, lasting relationships with employees and guests.
Engage in a culture of continuous improvement and innovation.
Provide administrative and operational excellence for soft services.
Perform additional job duties as required.