Concessions Supervisor

Strother Enterprises Inc.•Philadelphia, PA

2d•Onsite

About The Position

The Concessions Supervisor provides direct shift leadership for PYB concession operations. The Supervisor is responsible for operating the concession area when assigned, directing Stand Workers, maintaining food and customer-service standards, and ensuring that shift procedures are completed correctly.

Requirements

Ability to operate POS and cash-handling systems.
Strong customer-service and communication skills.
Ability to work independently and make routine operational decisions.
Ability to work evenings and weekends based on PYB’s event schedule.
Completion of a successful background check clearance and I-9 verification.

Nice To Haves

Previous food-service, concession, restaurant, retail, or customer-service experience preferred.
Previous leadership or supervisory experience preferred.

Responsibilities

Lead assigned concession shifts.
Provide leadership coverage when the Concession Manager is not operating the stand.
Direct and assign daily responsibilities to Stand Workers.
Ensure employees report to assigned stations and complete required tasks.
Open and/or close concession areas as assigned.
Verify concession areas are properly stocked before service.
Monitor food preparation, portion sizes, product quality, and presentation.
Ensure food is maintained at appropriate temperatures.
Monitor cleanliness and sanitation throughout the shift.
Enforce handwashing, glove use, food handling, and other food-safety requirements.
Operate the POS system and assist employees with transactions.
Verify cash drawers and assist with cash-control procedures.
Monitor customer lines and reposition employees when necessary.
Assist with food preparation and customer service during peak periods.
Monitor product levels and communicate restocking needs.
Record or communicate shortages, waste, equipment problems, and operational concerns.
Complete closing procedures, including cleaning, stocking, securing products, and cash accountability.
Report employee performance or disciplinary concerns to the Concession Manager.
Assist with training new Stand Workers.
Provide professional and courteous service to PYB guests.