Concessions Stand Lead - Concessions Stand

TORONTO INTERNATIONAL FILM FESTIVAL•Toronto, ON

3d•Onsite

About The Position

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. We are currently hiring for the position of: Concessions Stand Lead – Concessions Stand. Reporting to the Senior Manager, Visitor Experience Operations, the part-time position of Concessions Stand Lead will maintain a high standard of customer service at our Concessions Stand. The Concessions Stand Lead executes on established protocol of the Visitor Experience department and ensures proper opening, closing, and cash handling procedures are followed.

Requirements

Must hold a valid Ontario Smart Serve certificate
Proven ability to work effectively with minimal supervision
May be required to lift and carry items up to 35lbs
Able to communicate fluently in English; knowledge of a second language is an asset.

Nice To Haves

Previous experience with food preparation is an asset
Previous experience with a point-of-sale system and cash handling is an asset
CPR and First Aid training are an asset
Interest in film, non-profits, arts and culture is considered an asset

Responsibilities

Provide excellent customer service to the visitors at TIFF Lightbox
Ensures established opening, closing, food handling, merchandising, and cleaning protocols are being followed. Is a point of escalation to the Concessions Attendant in these matters
Responsible for the shift’s cash handling procedures. This includes preparation of tills, cash outs and deposits, and accurate safe management
Maintenance of inventory and reporting when inventory levels are low
Liaising with internal teams to prepare special event orders
Sell food and beverage at the concession stand
Sell alcoholic beverages while maintaining established TIFF alcohol sales protocol
Operation of point-of-sale system to reconcile transactions and maintain an accurate cash till
Ensure cleanliness of food service and storage areas with adherence to food sanitation standards
Maintain knowledge of TIFF Lightbox, its programming, events, and facilities.
Arrive on-time for scheduled shifts, wearing approved uniform or dress code and prepared for shift
Other duties as assigned