Concessions Specialist

Arizona Humane Society•Phoenix, AZ

5d•Onsite

About The Position

The Arizona Humane Society is seeking a dedicated and motivated part-time Concessions Specialist to join our Café team at our Papago Park Campus. This role is responsible for opening and closing duties, operating both the hot and cold service lines, and preparing drinks and menu items according to standardized recipes and procedures. The Concessions Specialist also operates the point-of-sale (POS) system to accurately create and close customer transactions, handles cash responsibly, maintains knowledge of all menu items and promotions, and delivers exceptional customer service. The ideal candidate is adaptable, responds quickly to changing priorities, and thrives in a fast-paced environment while meeting the evolving needs of both the organization and its customers.

Requirements

High school diploma/GED required
One-year prior work experience in a high-volume kitchen or beverage service environment required
Food Handler Card (or Food Handler Certificate) required
Strong interpersonal and customer service skills required
Must be able to handle food items safely and properly in a kitchen environment
Understanding of retail and cash handling operations required
Ability to learn/use POS software (for use with food service in a restaurant environment)

Nice To Haves

Experience in customer service and/or retail preferred

Responsibilities

Opening and closing duties
Operating both the hot and cold service lines
Preparing drinks and menu items according to standardized recipes and procedures
Operating the point-of-sale (POS) system to accurately create and close customer transactions
Handling cash responsibly
Maintaining knowledge of all menu items and promotions
Delivering exceptional customer service
Completing food preparation procedures according to written instructions
Ensuring paperwork and data entry is completed accurately and legibly
Multitasking and handling multiple, simultaneous orders
Keeping necessary items and supplies adequately stocked and understanding their uses and applications
Expanding knowledge of staff dietary needs and restrictions
Assisting drivers with loading and unloading orders
Performing cashier duties; operating the register, completing customer transactions, and cash handling
Performing routine inventory checks and creating vendor orders as necessary
Maintaining knowledge of all available menu items, their ingredients, and their preparation methods
Creating daily or weekly special menu items and ordering necessary items to execute them properly