Concessions Manager -Indianapolis Zoo

Aramark•Indianapolis, IN

5d•Onsite

About The Position

The Concessions Manager - Indianapolis Zoo, is responsible for developing and planning menus for all concession locations and partnering with zoo leadership to finalize plans. This role ensures purchasing operations align with customer demand and event needs, oversees warehouse and purchasing functions, manages shared concession spaces, and leads concession venue operations. The position is responsible for developing and executing dining solutions that meet guest expectations while driving operational excellence, financial performance, and high-quality food service across all concession locations.

Requirements

3+ years of food service experience
1-3 years of leadership or management experience
Experience managing multiple food service or concession locations
Strong communication, organizational, and problem-solving skills
Proven ability to build positive client, customer, and team relationships
Demonstrated commitment to exceptional guest service
Ability to work collaboratively across departments to deliver a unified guest experience
Ability to lift, carry, push, and pull up to 50 pounds occasionally
Ability to stand and walk for extended periods
Ability to work a schedule which will include evenings, weekends and holidays.

Nice To Haves

Bachelor's degree or equivalent combination of education and experience preferred

Responsibilities

Lead, coach, and develop concession and culinary teams to drive engagement, performance, and operational success
Recruit, hire, train, and retain frontline employees and supervisors
Foster a culture of accountability, recognition, safety, and continuous improvement
Ensure all food service operations align with organizational and operational standards
Oversee daily concession operations across all venues
Develop menus and food service programs that meet guest preferences and event requirements
Manage warehouse, purchasing, and receiving operations
Establish and maintain procedures for ordering, receiving, storing, preparing, and serving food products
Coordinate production, merchandising, labor management, quality assurance, and inventory control
Conduct periodic inventories and maintain accurate operational records
Collaborate with zoo leadership and facility partners to support activations, seasonal programming, and special events
Build and maintain strong relationships with internal stakeholders and clients
Communicate operational plans, progress, and business needs effectively
Manage budgets, revenue goals, and departmental financial performance
Monitor and control food, beverage, and labor costs
Maintain P&L accountability and achieve established financial targets
Utilize Aramark systems and processes to support operational efficiency
Identify opportunities for sales growth, guest satisfaction, and client retention
Ensure compliance with all company, health department, and regulatory requirements
Maintain food safety, sanitation, and workplace safety standards across all locations
Ensure compliance with wage and hour regulations and other applicable policies
Support Operational Excellence initiatives and performance standards
Manage front-of-house operations within concession and dining environments
Develop and implement service plans that align with organizational goals and sustainability initiatives
Participate in contract discussions, business development opportunities, and new service implementations as needed
Perform additional duties as assigned