Concessions Lead | Part-Time | Columbus Clingstones (Synovus Park)

Oak View Group•Columbus, GA

9d•Onsite

About The Position

The Concessions Lead is responsible for overseeing the food and beverage serving of guests in the ballpark at various concessions stands, bars, and portable food and beverage locations. The Concessions Lead must be personable and able to work in an ever-changing, fast-paced environment. The Concessions Supervisor will assist the Concessions Manager and the rest of the OVG leadership team with projects, including training, inventory, and special events. The Concessions Lead must maintain excellent attendance and be available to work events as scheduled according to business needs.

Requirements

At least 2-3 years of experience working in a supervisory capacity in a food and beverage environment.
High school diploma or GED.
Ability to supervise the work of others.
Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
Ability to handle cash accurately and responsibly.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS credit transactions and product inventory.

Responsibilities

Ensure proper setup of all concession locations prior to doors.
Set-up duties may include verifying opening inventory, assigning responsibilities to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance, and assuring that NFP Stand Leader has followed proper procedures for distribution and handling of registers.
Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
Training new and current employees regarding property procedures and best practices.
Willing to cover or back up any open position to ensure the location is fully operational and company standards on speed of service and guest satisfaction are met.
Assist with Premium Services operations and event needs, as directed.
Ensure the work environment is safe and free from harassment or discrimination.
Immediately address all safety concerns, potential hazards, accidents, or incidents.
Relays safety/health issues to management immediately.
Ensure event staff and volunteers are aware of workplace expectations and provide ongoing assistance, training, and mentoring to event staff and volunteers.
Promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers.
Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
Responsible for supervising the service of beverages to guests, including alcoholic beverages.
Check guest’s ID to verify minimum age requirement for purchasing alcoholic beverages.
Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via the P.O.S. system.
Responsible for observing guests to respond to additional requests and determine when the meal has been completed.
Responsible for computing the meal cost and presenting the guest with the check.
Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
Maintains sanitation, health, and safety standards in work areas.
Show demonstrated ability to meet the company standard for excellent attendance.
Assures that the location equipment is operable and clean before the start of the event.
Responsible for recognizing guests who are visibly intoxicated and taking action to cut off alcohol to such individuals.
Enforces all company policies and procedures.
Practices excellent Human Resources skills regarding employee relations, corrective action, coaching, and counseling employees, and completes all necessary HR-related paperwork.
Assists the Management team with projects, including training, inventory, and special events.
All other duties as assigned by the managers and supervisors.