Ontario Convention Center Concessions/Banquet Server

ASM Global•Ontario, CA

12d•$21•Onsite

About The Position

This is a hands-on position, with the goal of achieving customer satisfaction and retention in both catering and concessions. From providing the highest degree of professional catering service to providing exceptional food & beverage event day service at concession stands. All while exhibiting a warm, friendly and professional demeanor to build relationships that will enhance the guest experience.

Requirements

Minimum of six (6) months’ work experience in service-oriented environment.
Food Handlers Card
A valid food handler’s card is required for this position. The company will cover the cost of the training and the time spent completing the course will be on the clock. The certification must be obtained within 30 days of the hire date.
RBS Certification
Knowledge of catering services and terminology along with concession knowledge
Strong guest service skills
Get along well with others
Receive and carry out instructions in a timely manner
Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
Ability to work with minimal supervision
Ability to interact with all levels of customers and staff including management.
Be detail oriented
Present a professional appearance and demeanor at all times during the workday
Excellent organizational and planning skills
Excellent communication and interpersonal skills
Communicate effectively both verbally and in writing with all staff and vendors
Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.

Responsibilities

Reports for work in proper uniform according to the scheduled time.
Follows instructions for each event as given by the Food & Beverage Manager or Supervisor
Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event.
Assists in maintaining, organizing and cleaning all equipment
Ensures all signage is properly displayed for each event
Must adhere to the Company dress code which includes wearing black pants and non-slip soled closed toe shoes
Obtain assigned workstation at beginning of shift
Greet guests in a warm and welcoming manner
Accurately use POS system while serving high volumes of guests in concessions stands
Expedite guest food orders in a timely manner at concession stands or portables
Stock product, set up condiment stations, cashier stations and display baskets
Thoroughly complete all station set-up and breakdown responsibilities
Practice proper product control and handling of all inventory and equipment
Partner with other team members to ensure food and beverage quality
Assist in preparation of food items
Check concessions equipment to ensure proper use
Understand and execute responsible alcohol service
Understand and maintain proper sanitation and food safety
Be comfortable with the convention center and know how to navigate personally, as well as, assist guests with direction if needed.
Help maintain and ensure excellent customer service.
Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct
Assists with preparing garnishes, beverages, condiments, and breads.
Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.
Assists with preparation and set-up of event room when necessary.
Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Supervisor
Attends pre-function meeting for briefing of event details.
Remains at assigned station and perform duties as assigned according to each event.
Reports any customer concerns and/or complaints to Manager or Supervisor.
Breaks down tables and banquet equipment after each event.
Cleans and returns serving pieces to proper storage area.
Performs other duties as assigned and deemed necessary.