Concession Manager

Monica Vinader•Bellevue, WA

8h•Onsite

About The Position

The Concession Manager role is an exciting opportunity to help drive sales conversion and exceeding targets through exceptional customer service, building a client business and leading services experience through permanent jewelry and piercing. This role involves people management and coaching to deliver the above, and maximizing store efficiency through operations management.

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
Ability to document your authorization to work in the United States

Nice To Haves

You are a doer
You’re a team player
You’re humble
You are honest, straightforward and transparent
You are a good teacher/mentor (approachable and accessible)
You want to get your hands dirty
You solve problems
You are resilient
You are flexible
You are entrepreneurial, smart, and passionate
If you don't know something, you say so. Then go figure it out quickly
You love working in a creative environment
You have a sense of humor
You are an insatiable learner

Responsibilities

Deliver sales budget through the implementation of an action orientated business plan
Monitor and drive store and team KPIs
Deliver a consistent and exceptional standard of customer service through your sales team
Be a brand ambassador, setting the standard for exceptional Customer Journey experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader & Nordstrom company guidelines to drive repeat business, setting the example for your team to follow
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers
Foster an exceptionally welcoming environment for all direct Nordstrom employees, making them feel a part of our team, comfortable working in our space, and supported when processing transactions & services. Their success is our success
Manage the team in accordance with company guidelines, policies and procedures
Stay attuned with Nordstrom compliance & training needs, ensuring all employees are up to date with all Nordstrom specific training & requirements
Support the recruitment process, interviewing candidates and compile feedback from trial shifts
Execute visual merchandising guidelines to a high standard
Ensure in store experience (Concession cleanliness) is in line with the guidelines and Brand standard
Maintain an accurate stock file
Ensure accurate payment processing and cash handling
Ensure the appropriate processing of in-store services (including engraving, and aftercare)