Concession Coordinator

Town of Mooresville•Mooresville, NC

5d•Onsite

About The Position

The Concession Coordinator performs responsible administrative, operational, and supervisory work overseeing the Town's concession operations, including concessions at aquatic facilities, tournaments, leagues, special events, and Town-wide events. This position is responsible for coordinating daily operations, supervising part-time and seasonal staff, managing inventory and purchasing, overseeing cash handling and deposits, and ensuring compliance with health and safety requirements. The position also evaluates menu offerings, pricing, operating costs, and customer feedback to identify opportunities to improve efficiency, service, and revenue. Work requires considerable independence, strong organizational skills, attention to detail, and exceptional customer service. Work is performed under the general supervision of the Community Outreach Manager.

Requirements

High School Diploma or GED
Three (3) years of progressively responsible experience in concessions, food service, hospitality, retail, recreation, or a closely related field
Experience with inventory management, cash handling, and customer service
Possession of a valid North Carolina Driver's License

Nice To Haves

One (1) year of lead or supervisory experience preferred
Ability to obtain and maintain ServSafe Food Protection Manager Certification or equivalent within twelve (12) months of employment
Ability to obtain and maintain Certified Pool Operator (CPO) Certification within twelve (12) months of employment

Responsibilities

Oversee the daily and weekly operations of concession facilities and aquatic facility concessions, including tournaments, leagues, special events, and Town-wide events
Hire, train, schedule, and supervise part-time, seasonal, and temporary concession staff
Manage cash handling, daily and weekly deposits, and financial records for concession facilities and aquatic operations
Ensure proper cash handling procedures are followed and financial transactions are accurately recorded
Conduct weekly concession inventories and prepare year-end inventory reports for the Finance Department
Monitor inventory levels and order and receive food, beverages, supplies, and equipment as needed
Stock, organize, and prepare concession stands for daily and event operations
Monitor food quality, freshness, pricing, and costs to maintain quality products and efficient operations
Track cost of goods sold following events and maintain accurate operational records
Research food service, athletic, and concession trends and analyze customer feedback to recommend menu offerings
Evaluate menu items and pricing annually based on customer preferences, market trends, and cost fluctuations
Identify opportunities to improve concession efficiency, customer service, and revenue generation
Ensure concession facilities comply with applicable health department regulations, sanitation standards, and safety requirements
Apply for and maintain required seasonal and annual health department permits for concession facilities and aquatic operations
Monitor health department permits and sanitation ratings to ensure compliance
Manage and record credit card purchases for concession and aquatic facility operations
Assist with managing contracts and permits for third-party vendors operating in Town parks
Assist with developing concession and aquatic facility forecasts and manage assigned resale inventory and operating budget line items
Respond to citizen inquiries and concerns and provide exceptional customer service
Assist with concession operations and Town-wide events as needed
Perform other related duties as assigned

Benefits

5% Town contribution to your 401(k), no employee match required
Choice of three medical plans, including an HSA plan with Town contributions
Town-paid life insurance at 1.5x annual salary
Fully paid short- and long-term disability coverage (up to $8,000 per month)
Wellness Incentive Program, with a discount of $240 annually on medical premium for participation
Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
Holidays: Employees accrue 13-14 paid holidays per year
Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
On-site clinic for eligible employees and dependents coming in 2026!
Down payment assistance
Pet insurance
Gym reimbursement