COMSEC Tier 2 Technical Support Desk Technici

Advanced IT Concepts LLC•Sierra Vista, AZ

15h•Onsite

About The Position

Provides Tier 2 technical support for Communications Security (COMSEC) operations, with an emphasis on intermediate support of ACES and Simple Key Loader (SKL) equipment in support of COMSEC tasks. This role troubleshoots, configures, documents, and sustains COMSEC-related systems and associated planning tools in accordance with Government procedures and applicable security requirements.

Requirements

Intermediate working knowledge of ACES and SKL equipment sufficient to execute tasks.
Top Secret Clearance.
Demonstrated Tier 2 technical support experience (e.g., troubleshooting, incident resolution, and customer support).
Ability to learn and apply Government procedures, technical orders, and local operating instructions.
Strong documentation skills, including accurate ticket updates, maintenance actions, and status reporting.
Ability to work independently and as part of an integrated Government/contractor team.
Ability to successfully complete Government-provided ACES/SKL, fill device, and Mission Planner systems training (see Training Requirements).

Nice To Haves

Knowledge of Tactical Networking Environment NetOps Toolkit (J-TNT).
Current industry IT certification(s) such as CompTIA Security+, Network+, or equivalent.
Prior Field Service Representative (FSR) experience supporting operational users and mission systems.

Responsibilities

Provide Tier 2 help desk support for COMSEC-related incidents, requests, and troubleshooting, including analysis, resolution, and documented corrective actions.
Perform intermediate-level technical support for ACES and SKL equipment in support of Section 3.6 tasks.
Support operation, configuration, troubleshooting, and sustainment of additional ACES/SKL components, fill devices, and associated Mission Planner systems as required.
Coordinate with Government personnel and contractor teammates to triage issues, determine root cause, and escalate to Tier 3/engineering/vendor support when appropriate.
Maintain accurate ticketing, maintenance logs, and status reporting; ensure work is documented in accordance with Government processes and security requirements.
Assist with inventory accountability and serviceability checks for COMSEC equipment and related peripherals, as directed.
Support end-user guidance and technical assistance on approved procedures for equipment setup, operation, and troubleshooting.
Participate in proficiency activities and recurring sustainment actions to ensure continued readiness and compliance.