Computing Community College Student Intern - Technical Internship Program Summer 2027

LLNL•Livermore, CA

About The Position

We are currently accepting applications for our Computing Technical Internship Program (TIP). This program is tailored for students currently enrolled in a community college, providing a unique opportunity to gain invaluable hands-on experience in Information Technology (IT) operations to help advance their academic and career objectives. Selected interns will have the opportunity to provide technical IT support across a range of projects, including mobile device management, provisioning, desktop support, and IT service desk operations.

Requirements

Must be eligible to access the Laboratory in compliance with Section 3112 of the National Defense Authorization Act (NDAA).
Must be a continuing student in good standing at an accredited community college pursuing an associate's degree in computer information systems, computer networking technology or a related field.
Proven ability to adapt and thrive in challenging situations, demonstrating resilience and problem-solving skills to achieve goals while overcoming setbacks.
Ability to diagnose and resolve basic to moderately complex technical issues independently or with guidance.
Effective verbal and written communication skills.
Ability to clearly present and explain concepts and ideas.
Experience working with personal computers, including proficiency with Microsoft Word, Excel and PowerPoint.
Ability to work collaboratively in a team environment.
Age 18 or older at the start of the internship.
Must have GPA of 3.0 or higher.

Responsibilities

Provide basic customer support by answering process-related questions and resolving technical issues related to mobile devices, desktop computers, and software.
Provision, deploy, and manage mobile devices according to established policies and procedures.
Assist users by troubleshooting technical problems and documenting solutions.
Provide entry-level, hands-on assistance with device operations and usage guidelines.
Assist with password resets for mobile devices and computer systems.
Install and configure computer hardware, operating systems, printers, peripherals, and software applications.
Support computer security by installing updates and monitoring compliance with Department of Energy (DOE) requirements.
Diagnose and resolve basic to moderately complex issues with systems, printers, and networks.
Maintain up-to-date technology, computer security, and safety training.
Participate in end-of-summer poster presentation.
Perform other duties as assigned.