Computer Warranty Specialist (Bilingual, Customer Service)
About The Position
We are seeking a dedicated and bilingual Computer Warranty Specialist to join our customer service team. In this role, you will be the primary point of contact for clients, managing their inquiries via email, messages, and service tickets. You will assist clients with shipment tracking, order status, and other order-related needs. A key part of your responsibility will be to identify and address client needs to ensure their satisfaction. You will also be responsible for contacting electronic product manufacturers to initiate and manage warranty service cases, utilizing email, online chat, and phone. Collaboration with our internal repair and testing teams is crucial to ensure warranty cases are processed and concluded successfully according to manufacturer guidelines. This position requires you to apply professional knowledge of electronic products and strong communication skills to independently solve problems. Flexibility to take on additional duties as assigned by your supervisor or Branch Manager is also expected.
Requirements
- Excellent communication and presentation skills
- Detail-oriented with strong organizational and problem-solving skills
- Ability to multitask, prioritize, and manage time effectively
- Proven customer service support experience or experience as a client service representative
- Knowledge of desktops, gaming consoles, and other electronic products hardware structure
- Knowledge of warranty process and workflow
- Bilingual (English and Chinese)
Responsibilities
- Manage clients' incoming emails, messages, and customer service tickets.
- Assist clients with shipment tracking, order status updates, and other order-related inquiries.
- Identify and assess the client's needs to ensure satisfaction.
- Contact electronic products manufacturers for warranty service, open cases, and follow up on cases with email, online chat, and calls.
- Coordinate with the internal repair team and testing team ensuring warranty case submitted and concluded successfully, according to manufactures warranty service requests.
- Apply professional knowledge of electronic products and strong communication skills to solve problems independently.
- Flexibly take on other duties assigned by the supervisor/Branch Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
