Computer Technician-Full-time-The GRID

Goodwill Industries of the Southern Piedmont•Charlotte, NC

10d•Onsite

About The Position

Maintains, prepares, and tests all computer related equipment (including laptops, tablets, and PCs) for sale at a retail store and online. This role involves testing, diagnosing, problem-solving, and refurbishing computer equipment to prepare it for sale. The technician will also research market values, price hardware and software, maintain product flow to the sales floor, and assist customers with their computer needs. Additionally, the role includes processing customer transactions and reporting security or theft issues to management.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school in Computer Science or related field and one years' experience maintaining, configuring and restoring computers; or equivalent combination of education and experience.

Responsibilities

Provides testing, diagnosis, problem solving and prepares all donated computer equipment for sale by refurbishing parts and building computer systems.
Sorts computer donations and determines appropriateness for sales, refurbishing or recycling.
Researches market value of computer, game, and electronic equipment, prices computer hardware and software.
Maintains product flow to sales floor.
Ensures computer work area is neat and organized.
Answers questions from customers and assists customers with computer shopping needs.
Processes customer transactions by ringing the sale on a cash register, collecting payment, making change, bagging the merchandise and thanking the customer.
Reports known or suspected security and or theft problems to Store Manager or other member of management.
Performs other job-related tasks as assigned by the Store Manager and/or Assistant Store Manager.