Computer Technician II

City of Lynden•City of Lynden, WA

2d•Onsite

About The Position

Under the daily direction of the Network Administrator, this role provides user support, technical assistance, and limited training on the use of computer systems and software applications. Responsibilities include installing, upgrading, and troubleshooting network and workstation operating systems.

Requirements

Associate or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field; AND At least two (2) years of progressively responsible IT experience; OR An equivalent combination of education and experience that provides the necessary skills and qualifications may be considered.
Knowledge of: Installation, configuration, and troubleshooting of network and workstation operating systems.
Knowledge of: Modern tools and techniques for managing personal computers in a network environment.
Knowledge of: Common computer operating systems and software.
Knowledge of: Basic record-keeping practices.
Knowledge of: Virtualized environments.
Knowledge of: Mobile device management systems
Knowledge of: Endpoint security
Skills & Ability to: Work effectively as part of a service-oriented IT team and maintain professional working relationships.
Skills & Ability to: Diagnose and resolve network and workstation issues.
Skills & Ability to: Install, configure, and troubleshoot a wide range of software applications.
Skills & Ability to: Analyze technical documentation and apply logical problem-solving techniques.
Skills & Ability to: Perform installations, maintenance, and repair of IT hardware and software.
Skills & Ability to: Communicate technical concepts clearly, both verbally and in writing.
Skills & Ability to: Work independently, prioritize tasks, and meet deadlines.
Skills & Ability to: Research and evaluate new technologies and service delivery methods.
Skills & Ability to: Uphold the City’s mission, vision, and core values in all professional interactions.
Valid driver’s license and appropriate insurance at the time of hire for work-related travel.
Successful completion of background checks.

Responsibilities

Responds to user requests for technical assistance with computer or network issues.
Diagnoses and resolves hardware failures, escalating complex issues as necessary.
Assists users of varying technical proficiency with the installation and operation of software, including word processors, spreadsheets, and communication tools.
Installs, upgrades, and troubleshoots City-owned personal computers, printers, and related peripherals (e.g., scanners, receipt printers, communication systems).
Manages user accounts and client access, ensuring system security and proper authorization.
Performs workstation and network hardware/software upgrades as needed.
Assists with configuring, troubleshooting, and upgrading telecommunication hardware and software.
Assists in monitoring system performance, usage, and security, identifying potential issues, and running routine diagnostics.
Enforces City software licensing policies and other IT security procedures.
Conducts on-site repairs and provides replacement equipment when necessary.
Performs routine data backups and file restoration in accordance with established policies and procedures.
Onboarding and Offboarding employees
Assist with vulnerability monitoring and remediation
Support conference room audio visual technology
Maintain accurate inventory of IT assets and track IT assets through product lifecycle (procurement, deployment, maintenance, surplus/disposal)