COMPUTER SYSTEMS SPECIALIST - 73004496

State of FloridaTallahassee, FL
$41,517 - $55,115Onsite

About The Position

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. The employee in this highly responsible professional position is expected to demonstrate a high degree of initiative and must be able to work independently with minimal supervision. This Operations Analyst II position reports directly to the Enterprise Systems Support Process (ESSP), Operations and Support Unit, Senior Management Analyst Supervisor. If you enjoy working with computer systems, reviewing information and problem solving, this may be the position for you.

Requirements

  • Two years of experience working for the Department of Revenue Child Support Program.
  • Two years of experience using Microsoft Office Suite, with emphasis on using Microsoft Excel.
  • Two years of experience communicating with customers for the purpose of resolving inquiries.
  • Two years of experience collecting and analyzing data to identify and solve problems, develop alternative recommendations, and implement resolutions.
  • Two years of experience in effective communication through a variety of methods (i.e. report writing, public speaking, presentations) to a diverse internal or external audience.

Nice To Haves

  • Operational knowledge of multiple CRM processes within the Child Support Program
  • Experience providing quality customer service.

Responsibilities

  • Monitoring system outputs and reporting anomalies
  • Performing data updates and corrections in a production environment
  • Compiling data from single or multiple resources and formatting reports
  • Developing and revising work instructions and job aids

Benefits

  • career training
  • tuition waivers
  • paid vacations
  • insurance
  • retirement programs
  • health insurance
  • life insurance
  • paid sick and personal leave
  • 10 paid holidays annually
  • retirement savings
  • vision and dental insurance
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