Computer Systems Business Analyst 3

Pierce County•University Place, WA

7d•Hybrid

About The Position

This position works in a hybrid telework schedule with an expectation of being in the office if needed. It may include occasional field visits. Travel to various work sites, businesses, and/or meeting locations is required. As a Computer Systems Business Analyst 3 (CSBA3) with experience in developing custom software, Software as a Service administration, system integrations, research, and analysis, you will have a tremendous opportunity to leave your innovative mark while maintaining a work/life balance. You will help guide the Sewer Division’s Sewer Billing team on the path towards increasing efficiency and delivering results to the residents of Pierce County. You will be working with Planning & Public Works’ Sewer and Surface Water Management divisions, Pierce County’s Finance and Enterprise Services and multiple outside software vendors on projects that address the needs of both internal system users and Pierce County constituents. Your focus will be centered on customer service and continuous improvement. Projects you may support as a CSBA3: Supporting the Sewer Billing (IPS) system enhancement project by working in partnership with the Sewer Billing Team to identify challenges and suggested solutions. Support Implementation of a new water billing module to the existing sewer billing module to support future expansion of Pierce County water utility management. Supporting upgrades and/or replacement of customer facing sewer billing portal to enhance user experience and improve customer service. Planning and Public Works (PPW) stewards a healthy and vibrant community by collaboratively planning and investing in our people, infrastructure, systems, and policies. PPW’s team has more than 800 members that collaborate, innovate and inspire in performing essential services to the community. The department is responsible for the County road and levee systems, sewer systems, airports, ferries, building permits, environmental review, sustainability, community planning, and code enforcement. We are looking for strategic thinkers experienced in business analysis principles, software development and administration, and implementing process improvement. Someone who knows how to develop working relationships, provide top level customer service, and communicate across all levels of the organization. We need you to jump in and support current projects while learning about the department and identifying new opportunities. Computer System Business Analysts who are motivated to improve both system and process efficiencies, can manage customers and expectations, make strong recommendations, and then implement those recommendations will be successful in this role. The Division of Innovation and Technology team wants you to grow and develop in this role. You will build on your technical skills and business analysis knowledge with increased involvement in larger-scale projects as your knowledge and experience in the County grows. As a lifelong learner, you will thrive in this environment and ultimately find you have not just a job but a career with Pierce County.

Requirements

Three or more years of computer systems business analyst experience
Bachelor’s degree in management information systems, business administration, or related field
Resume and cover letter must be attached to the application.

Nice To Haves

Experience with SQL and Visual Basic .Net programming languages

Responsibilities

Supervise and coordinate activities of a designated unit consisting of a minimum of 2.0 FTE; determine work procedures, prepare work schedules and determine methods for expediting workflow; assign, review and approve the work of subordinate staff.
Develop an advanced knowledge of the departmental business functions, information systems terminology, information needs, and workflow to plan, design, and propose changes/improvements to internal systems.
Analyze user needs and develop system requirements.
Act as a liaison between the department and Information Technology (which may include 3rd party vendors) to ensure the department’s project needs are being communicated effectively and are on schedule.
Oversee, track, solve, test, and troubleshoot software development issues and enhancement requests.