Computer Systems Analyst - Jacksonville, FL

DirectViz Solutions•Jacksonville, FL

3d•Onsite

About The Position

DirectViz Solutions (DVS) is a growing government contractor providing strategic IT services to government clients. DVS offers innovative IT solutions through its dedicated employees and is an employee-centric employer. We are seeking a highly skilled Computer Systems Analyst to work on-site at our Jacksonville, FL location. This role requires a problem-solving people-person who can provide superior customer service and support company goals by maintaining local and remote computer systems and ensuring users are equipped with the necessary technology.

Requirements

DoD8570 IAT Level II (eg: Sec+)
Secret Clearance
1-3 years' experience in Technical Support or equivalent experience.
Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
Demonstrate initiative and be results oriented with flexibility and tenacity
Demonstrate the ability to continuously adjust priorities to reflect changing circumstances
Ability to work in a dynamic cross-organizational team environment
Strong dedication to provide quality customer service
Effective problem-solving skills and inherent decision-making ability
Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager
Be able to maintain awareness during scheduled working hours.
Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
Able to lift up to 15 pounds.
Excellent verbal and written communication; good command of the English language
Execute tasks independently and work as a team.
Learns and memories routine tasks.
Strong organizational, grammar, business correspondence, and self-management skills
Candidates must be able to perform the essential functions of the position satisfactorily.
If requested, reasonable accommodation will be provided for employees with disabilities.

Responsibilities

Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals.
Act as a primary point of contact for incoming Helpdesk phone calls and emails.
Open and update Support Requests based on phone calls and emails.
Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors.
Configure and deploy workstations and laptops.
Provide client locations with onsite support as necessary.
Create and maintain accurate documentation to ensure correct procedures and licensing are followed.
Create and remove new user and computer accounts within and outside of domain environments.
Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions.
Regularly perform scheduled maintenance on desktops, laptops, and servers.
Scan and maintain machines for security purposes.
Provide technical assistance for common application and hardware issues.
Research best practices for applications.
Maintain confidential information as needed.
Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance.
Escalate issues to Advanced Services and the Management team as appropriate.
Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity.
Other duties and projects as assigned.