Computer Systems Analyst

8a40799d-4582-47dd-a3a2-01834641a44b•Arlington, VA

19h•$115,000 - $120,000•Onsite

About The Position

QED Systems, LLC is recruiting a Computer Systems Analyst to support its HQDA G-3/5/7 Support Services contract at the Pentagon in Arlington, Virginia. The position administers the Equipment Common Operating Picture (ECOP) application and database, manages access and permissions, and provides Tier I customer support. It supports situational awareness, modernization actions, tracking of ONS requests, and regular status reporting. The role also develops recommendations and administrative support procedures, follows applicable software life cycle standards and policies, and adjusts work to meet mission requirements. The analyst prepares meeting EXSUMs and coordinates meeting due-outs, presents ECOP demonstrations and briefings, and conducts quarterly training for the Army Enterprise customer base. The position participates in ECOP 2.0 sprint meetings and initially troubleshoots system issues, escalating matters to Tier II or III support when needed. The role is co-located with customers and other contractors in Government office space; telework may be required in exceptional circumstances. Less than 10% travel is expected, potentially within and outside the continental United States. The position is full-time, Monday through Friday, with flexibility around core hours; travel may occur outside normal core hours.

Requirements

Bachelor’s degree.
At least three years of experience in Headquarters, Department of the Army, Headquarters Staff, or equivalent HQDA/Joint headquarters staff experience.
One to three years of dedicated customer service experience.
Experience with customer service databases.
Proficiency in the Army Synchronization Tool (AST) or a similar database, including familiarity with database entry.
Proficiency in the Enterprise Task Management Software Solution (ETMS2), formerly the Task Management Tool.
Ability to work with Government-provided software packages, especially Microsoft Office products such as Outlook, Word, SharePoint, PowerPoint, and Excel.
Detail-oriented, with excellent technical, verbal, and written communication skills.
Ability to think critically and apply analytical methodologies to raw data to produce clear, precise recommendations.
Ability to focus on mission requirements while tracking multiple competing priorities.
Ability to work with minimal supervision in a fast-paced, critical Army Headquarters environment.
Ability to clearly communicate analysis orally and in writing.
Operational experience using standard automated toolsets to perform duties.
Active Top Secret clearance with SCI eligibility.
Ability to be independently mobile, communicate effectively with co-workers and customers, and withstand prolonged periods of sitting at a desk and using a computer.

Responsibilities

Administer the Equipment Common Operating Picture (ECOP) application and database, serving as its gatekeeper.
Control database access according to approved timelines and suspense requirements.
Evaluate and provide written recommendations on administrative support methods and procedures for records, communications, directives, forms, files, and documentation.
Manage user permissions, respond to help desk requests, and capture modernization actions for the database and ONS as directed.
Support management of the ECOP database by providing situational awareness and visibility of help desk requests during endorsement, validation, and sourcing coordination.
Track ONS requests in ECOP and produce regularly scheduled status reports as directed by division and branch leadership.
Follow industry-standard software life cycle development processes and applicable DoD, G-3/5/7, CCSA, AOC, and Army policies and regulations.
Adjust work efforts within the branch to meet mission requirements.
Draft meeting EXSUMs for review and track and coordinate meeting due-outs within 24 hours after meetings.
Present ECOP functionality briefings and live system demonstrations at Army courses as required.
Conduct quarterly ECOP training for Army Enterprise customers, including Army Service Component Commands, COCOMs, and other DRU elements.
Coordinate and participate in weekly and monthly ECOP 2.0 sprint meetings organized by the lead system developer.
Provide initial Tier I troubleshooting and customer support for system issues and functional concerns, escalating issues to Tier II and III when necessary.
Provide executive, technical, and administrative support to senior leaders.
Assist with drafting Army EXORDs, FRAGOs, meeting minutes, EXSUMs, and strategic documents.