Computer Systems Analyst – Technical Lead
Oran•Herndon, VA
•Remote
About The Position
Seeking a Technical Lead to manage IT service operations, system coordination, and escalation management within a federal regulatory environment.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field
- 7+ years of experience in IT operations or systems analysis
- Strong expertise in ITSM frameworks and ServiceNow
- Experience in escalation management and system coordination
Nice To Haves
- ITIL Certification
- Experience supporting U.S. Food and Drug Administration or similar federal agencies
Responsibilities
- Lead ITSM processes and ServiceNow platform operations
- Manage incident, problem, and escalation workflows
- Coordinate system integrations including ODT and CITL
- Provide technical leadership and oversight to support teams
- Ensure compliance with federal IT and security standards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1-10 employees
