Computer System Analyst (Juvenile Court)

Shelby County•Memphis, TN

9h•Onsite

About The Position

Works under limited supervision to be responsible for the formulation of support procedures for business, data processing and technical problems and devises procedures for solutions through business and information technology systems related to the functioning of the Juvenile Court. Works at the highest level of all technical phases of systems analysis. May direct the work of junior personnel. Will also provide both hardware and business solution support as needed by the Court.

Requirements

Five (5) years of experience in Business Systems/Information Technology, of which three (3) years are in systems/program support in a large-scale computer system environment; AND Bachelor’s degree from an accredited college or university in computer technology, business technology systems, or closely related field; OR Three (3) years of experience in Business Systems/Information Technology; and a master’s degree from an accredited college or university in computer science, information technology, computer engineering, or related field; OR An equivalent combination of related education and/or experience.
Knowledge of how to apply and support software and hardware to meet the operational needs of the Juvenile Court.
Knowledge of systems and solutions related to court management, including Audio/Visual communications equipment, PC hardware support and printer support.
Ability to solve problems related to court and computer management systems.
Ability to communicate orally and in writing technical and non-technical information for users and management.
Skilled in one or more computer systems support tools (e.g. PowerShell, .NET or JAVA).
Knowledge of large-scale computer operating systems and business technology solutions. (e.g. Microsoft Windows 10/11, Windows Server, Microsoft Office 365, Microsoft Teams, Microsoft Power Platform).
Knowledge of skills for the creation of operational documentation of technology/business systems.
Microsoft Windows 10/11, Windows Server, Microsoft Office 365, Microsoft Teams, Microsoft Power Apps/Platform).
Must be on call as required.
Must have access to an operable automobile and meet county requirements for automobile insurance upon date of employment.
May be required to travel to other Shelby County offices.

Responsibilities

Prepares logical statements of business problems and devises procedures for solutions through hardware/software technology and/or court/case management processing systems.
Gives direction and guidance to other Systems Analysts and junior personnel.
Works with users and leadership to define problems and the goals to be achieved.
Ensures documentation standards are maintained and developed for assigned projects.
Participates in hardware/software search, evaluation, and recommendation.
Reviews purchased hardware and software maintenance requisitions for renewal.
Directs team in software/hardware product installations, configuration, maintenance and support.
Develops policies, standards and procedures for use/installation of current/new software products.
Serves as project coordinator of specific assigned projects.
Devises logical procedures to solve problems within the capacity and limitations of equipment, operating time, and form of desired results.
Performs other related duties as required or directed.