Business Services Analyst II (Juvenile Court)

Shelby County•Memphis, TN

10h•Onsite

About The Position

This position provides foundational support for system maintenance, application updates, and database integrity within the Juvenile Court/Justice technology space. Working under the guidance of senior staff, the Business Systems Analyst I position assists with troubleshooting application issues, performing routine system configurations, and documenting user requirements. This role plays a key part in the project lifecycle by coordinating administrative tasks, assisting with hardware/software assessments, and participating in system testing and data validation.

Requirements

Three (3) years of experience in an information systems field, including exposure to or basic responsibilities in system maintenance, data analysis, troubleshooting or assisting with information systems and planning.
Bachelor’s degree from an accredited college or university in information systems, computer science, business management, or a closely related field; OR An equivalent combination of related education and/or experience.
PROOF OF EDUCATION, TRAINING AND/OR EXPERIENCE IS REQUIRED.

Nice To Haves

Familiarity with or interest in Court and Case management systems preferred (JCS, Quest, etc.).
Exposure to or basic proficiency in one or more of the following: ITIL, Oracle PL/SQL, OnBase, SharePoint, project coordination, or Microsoft Power Apps, is preferred.

Responsibilities

Supports the maintenance, installation, and configuration of technology systems and assists with scheduled upgrades and data conversions.
Analyzes basic business problems and documents functional requirements to help develop data processing solutions.
Collaborates with IT staff and senior analysts to gain system knowledge and provides basic troubleshooting support or "how-to" guidance to end-users.
Maintains project and system documentation according to established department standards.
Assists in the evaluation of software and hardware products by gathering technical specifications and participating in product research.
Tracks software maintenance schedules and assists in preparing documentation for renewal requisitions.
Participates in software testing, installation, and routine maintenance under the guidance of senior technology staff.
Follows established policies and procedures for the installation and operation of new software and technology products.
Contributes to continuous improvement initiatives by identifying user pain points and reporting system performance issues.
Performs other related duties as required or directed.