Computer Support Technician (2+ years)

Coffman Engineers, Inc. • Raleigh, NC

4h • Onsite

About The Position

We are looking for a Computer Support Technician with at least two years of experience to join our team in Raleigh. The right candidate will have experience in Help Desk support and administration of software such as Microsoft Office 365, Autodesk Products, and Windows 11 Desktop. This person will be comfortable multi-tasking working in a collaborative team environment. The primary task will be desktop support of the Raleigh office for approximately 80 PC workstations. There will be some remote support of smaller offices in DC Metro and in Atlanta.

Requirements

• At least two years of desktop support experience.
• Experience working with Windows 11.
• Experience prioritizing and managing support tickets.
• Experience communicating status of issues and high-priority cases to users and management.
• Strong problem-solving skills.
• Willingness to learn.
• Positive attitude.
• Strong work ethic.
• Ability to work well in a collaborative team environment.

Nice To Haves

• Experience in the A/E/C industry.
• Experience with installing and troubleshooting Autodesk Products.
• Experience working with and deploying Office 365.
• Strong customer service skills.

Responsibilities

• Provide desktop support for the Raleigh office (approx. 80 PC workstations).
• Provide remote support for smaller offices in DC Metro and Atlanta.
• Handle Help Desk support and administration of software such as Microsoft Office 365, Autodesk Products, and Windows 11 Desktop.
• Prioritize and manage support tickets.
• Communicate status of issues and high-priority cases to users and management.

Benefits

• Flexible PTO program
• Family-friendly policies
• Support and encouragement for individually tailored professional and technical advancement
• Support and encouragement for personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed